How can we help?
Answers to the common questions. If yours isn’t here, write to us and a person will reply.
Can’t sign in
On the sign-in screen, tap “Forgot password?” to get a reset link. If you signed up with Apple or Google, use the same button again.
Didn’t get the email
Check your spam folder, then ask for a new link from the app. Links expire, so use the newest one.
Verify your identity
Settings, then Identity Verification. You’ll need a government ID and a quick selfie. It’s free.
Plans and billing
Plans are billed by Apple. To cancel or change, open Settings on your iPhone, tap your name, then Subscriptions. Refunds are handled by Apple.
Report or block someone
Tap the ••• menu on a post, profile or message to report it or block the person. Blocking hides you from each other everywhere.
A problem with an order
Payments are agreed between buyer and seller outside Risker. Message the other person first. If they broke our rules, report them.
Notifications
Settings, then Notifications, to choose what you hear about. Your phone’s settings control whether they appear at all.
Still stuck?
Email us from the address on your account and tell us what happened. Screenshots help. We usually reply within two working days. You can also use Settings, then Send Feedback, in the app.